Priyanka Jaiswal
Director of People Proposition, Three Ireland and Three UK
Irish telecoms company Three Ireland prioritises employee wellbeing, working to embed mental health into the organisation’s culture by promoting diverse and accessible resources as well as partnership with Irish mental health charity, Aware.
Priyanka Jaiswal, Director of People Proposition at Three Ireland, discusses the importance of making employee wellbeing a priority. “Mental health is a cornerstone of our wellbeing strategy, alongside physical, social and financial wellness,” she says.
“In an industry that’s ever evolving, it’s important for us to equip our employees with the skills and knowledge they need to embrace change confidently. When wellbeing is embedded in the culture of a company, research shows that organisations report improved performance, higher engagement and better retention.”
Diverse and accessible resources
With a workforce that spans office-based roles, retail teams and customer service centres — each with unique needs and challenges — adopting a ‘one size fits all’ approach is not an option. Three Ireland regularly listens to employee feedback to ensure their initiatives keep up with their needs, circling back to their wider commitment to foster inclusion and belonging.
“In 2024, we launched a series of in-person mental health training sessions for all managers across our office and retail locations, giving them the tools they need to pick up initial signs of poor mental health and provide support,” Jaiswal explains. “We also have mental health first aiders and regularly run stress workshops, motivational talks and complete wellbeing surveys to foster a supportive environment for all of our employees.
“We hold regular check-ins and our diversity, inclusion and belonging committee is instrumental in ensuring we are evolving with the needs of our people,” she adds. “Everything we do is intentional and based on the feedback we receive, and we embrace the diversity of our workforce by offering our people choices, tools and opportunities that support them as individuals.”
By embedding mental health into our
culture, we ensure our employees feel
valued and empowered every day.
Award-winning collaborative approach
With such efforts recognised at Chambers Ireland’s Sustainable Business Impact Awards, Three Ireland was awarded the ‘Excellence in Health and Wellbeing’ award, affirming their holistic strategy and commitment to inclusion and belonging.
Jaiswal continues: “Recognising the impact of early mental health intervention, we work with our charity partner, Aware, to provide resources and education for employees affected by mental health conditions such as anxiety and depression.
“By embedding mental health into our culture, we ensure our employees feel valued and empowered every day. We are working to normalise conversations about mental health throughout our organisation so that everyone feels that they are being listened to and supported.”
